George Ferguson's Appeal
George Ferguson talks about supporting the ABS ... Click here to view the clip from our 'With your help' DVD.
Fuel poverty
Many people are feeling the squeeze of reduced income and higher prices, especially food and energy. We thought it would be helpful to include some frequently asked questions...
Q. I'm having trouble paying my gas and electricity bills, is there anyone who can help?
A. Try calling the Home Heat Helpline on 0800 33 66 99 or visit their website: www.homeheathelpline.org
Q. I'm having problems with my gas or electricity provider what can I do?
A. Consumer Direct can advise on 08454 04 05 06
Q. I have a question about energy efficiency who should I contact?
A. The Energy Saving Trust can provide free and impartial advice on everything from loft insulation to light bulbs and appliances. You can call 0800 512 012 or visit their website: www.energysavingtrust.org.uk
Q. Does my local Council provide grants for energy efficiency measures?
A. Some local authorities provide grants so it is worthwhile contacting them to ask if they do.
Q. I rent a property that has problems with damp and mould and I think it may be inadequately heated - what can I do?
A. Contact the Housing Standards Team at your local Council.
Q. I have been contacted by an insulation company who say they are “approved”?
A. We suggest you contact the National Insulation Association on 08451 636 363 or you can search on their website for approved installers. It is advisable to get three quotes and to check lead times as these can be quite long for some companies especially in winter. It is worth checking with your energy provider as they may offer a discounted rate for their own customers.
Q. Can I get a grant to improve the energy efficiency of my home?
A. If you are on a means tested benefit you may qualify for a Warm Front Grant. You can contact them on 0800 316 6011 to find out more. Alternatively you can visit the Energy Saving Trust website or call 0800 512 012 to find information on any energy providers or companies who are offering discounts on energy saving.
Q. I'm over 70 why do I have to pay for my insulation?
A. Free loft and cavity wall insulation is available to those over 70 and in receipt of certain benefits. Free loft insulation is only available if you have less than 60mm of existing insulation. This is due to the funding which requires a carbon saving that can only be made by installing significant additional insulation. For more information on CERT funding visit the Department of Energy and Climate Change website.